FAQ

1. What makes HygieneLab's products different from other Personal Care products?

HygieneLab takes pride in offering clean and non-toxic hygiene products that elevate your daily grooming routine. Our carefully crafted products are designed to provide long-lasting freshness and gentle care for your skin. Unlike other products on the market, our products are made with high-quality ingredients that are safe for your body and the environment.

2. How do I start a return if I'm not satisfied with my purchase?

We have a 60-day, NO-HASSLE return policy. If for some reason you don't like our product, we will take it back no questions asked. To start a return, please contact us at support@hygienelab.com. We'll provide you with a pre-paid return shipping label to make the process as convenient as possible.

3. What should I do if I receive a defective, damaged, or wrong item?

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We want to ensure your satisfaction, so we can resolve the issue promptly. Simply reach out to us at support@hygienelab.com, and we'll assist you in resolving the problem.

4. How long does it take to receive a refund?

Once we receive your returned order at our warehouse, you'll be automatically refunded on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well. If more than 15 business days have passed since we've approved your return and you haven't received your refund, please contact us at support@hygienelab.com.

5. Are HygieneLab's products suitable for all skin types?

Yes, our products are carefully formulated to be suitable for all skin types. Whether you have sensitive, dry, oily, or combination skin, you can confidently use our products. We prioritize your well-being and ensure that our products are safe and effective for everyone.

6. How do I manage my subscription?

Using the same email you used to place an order, create an account on our website and you will see a "Manage Subscription" link in your account.  If you need any further assistance please email us - Support@HygieneLab.com